Shipping policy

We are committed to making sure your order reaches you safely. Please review the information below to understand our processing, shipping, and tracking timelines.

Order Processing

All orders require approximately 3–5 business days to be processed. Weekends and holidays are not included.

During this period, your order is confirmed, prepared, packed, and handed over for shipment.

Please note that processing time and shipping time are two separate time frames. The estimated shipping time begins only after your order has completed processing and has been shipped.

Estimated Shipping Time

Once your order has been shipped, delivery generally takes approximately 14–20 business days.

Weekends and holidays are not included in this estimate. Delivery times may occasionally vary due to customs processing, carrier delays, severe weather, or other circumstances outside our control.

Tracking Your Order

Once your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking information.

Please keep an eye on your inbox for this email. We also recommend checking your spam or junk folder if you do not see it after your order has completed the processing period.

Tracking information may take a few business days to begin displaying updates after the shipping confirmation is sent.

Why Our Shipping Process Is Different

Unlike many large retailers, we do not rely on unnecessary middlemen or maintain expensive retail warehouses.

Our products are shipped directly from the manufacturer to the customer. This process allows us to reduce operating and distribution costs and pass those savings on to you. It is one of the reasons we are able to offer our products at such competitive prices.

Because of this direct-to-customer shipping model, delivery may take slightly longer than it would with a major retailer. However, it allows us to provide quality products at more affordable prices.

Order Protection

Your satisfaction is important to us. If your order has not arrived within 30 days after it was shipped, please contact our customer support team.

After reviewing the tracking information, we will be happy to provide an appropriate solution, which may include:

  • Sending a replacement at no additional cost; or
  • Issuing a full refund.

Either way, we will work with you to make things right. We want every customer to feel confident ordering from Tech and Reflect and to receive the products they purchased.

Important Reminder

Please remember:

  • Processing takes approximately 3–5 business days.
  • Shipping takes approximately 14–20 business days after processing.
  • Weekends and holidays are not included.
  • Processing and shipping are completely separate time frames.
  • Tracking details are sent automatically by email once the order ships.

By placing an order with us, you acknowledge and agree to the processing and shipping time frames described in this policy.